This used to be my favorite nail salon in Surprise. But I think they changed ownership (in fact I saw that they changed ownership-- at least that's what they're advertising in the Surprise weekly).
Anyway, I received a white tip pedi from a new tech (female). She did not paint even lines. And when I looked at my toes the lines were a mess and did not match one another. Some were lower, some were shorter. It's hard to explain but my toes did not resemble one another. I asked if she could fix the lines. And she had to redo the lines and still couldn't get it right.
Look, getting a pedicure is a service and I want it to look nice. And the fact I'm paying extra for the white tip... I feel like they should get it right.
I've been getting pedicures for years and have never complained.
Anyway, it was obvious I wasn't happy, the manager(?) Kevin came and looked at my pedi and told me it looked fine to him. They know me at this salon. I think even if they thought I was imagining the concerns (which I was not) I think they should have had another tech redraw the lines or comp something to make me feel valued. Instead they made me feel worthless as a customer by telling me there was nothing wrong.
So I got upset, passed on the manicure, paid for the pedicure and left.
I've been going to this nail salon for years, I think 2 years. They know me at this salon. And to question me when I'm upset about something just doesn't make me happy.
I'm not going back to this salon.