I have now been to this location a few times, and it's always a different experience. I'm trying to figure out what's the norm?! Service is all over, portion is all over....the only consistent thing is taste, which has been pretty good.
This is an order at the counter and sit kind of place- no servers. They say your name, you pick it up and do the rest. As others have said there's a huge condiment area with tons of BBQ sauces, pickles, onions, jalapeƱos and other things. This is also where the silverware and to go boxes are. This area has been messy on both visits.
I have tried the pork, ribs, chicken and brisket. All are good and have good flavor. The consistency with portion is where the problem is regarding food.
The price is pretty consistent with local BBQ prices, but it's a bit less of an experience. Until they get it down I'll have to say 3 out of 5.