Staff are incompetent. They generally don't undertand the orders as they are placed and they are not familiar with their own product. The staff are slow and disorganized and a simple purchase becomes a frustrating ordeal. Routinely they give you the older, less fresh bagels even when fresher ones are being baked and taken out of the oven. It is almost as if the criteria for being hired is failing an IQ test. Not much redeeming about this location.