Sort of a cluster at check-in. They are so scared they might lose a dollar that they RE-VERIFY your insurance by phone once you sign in. That's the main reason they want you to come in 30 minutes BEFORE your actual appointment. The front office is a flurry of people on hold with insurance companies trying to make sure that they get every cent that they can out of you. The MRI experience itself was not too bad. The "tech" asked me a bunch of medical questions that had nothing to do with my MRI. I guess it makes them feel like their 6 week vocational training certificate makes them knowledgeable? An MRI screen requires TWO questions; 1. Do you have any metal in or on your body? and 2. Do you have any tattoos? (The tattoo question only really applies if it was done prior to the 90's when some inks actually had metallic particles in them, especially the greens and blues.)