I was able to bring my cat and pup in for an appointment within a week of my calling. Folks were pretty friendly and helpful. They advised me to come in a bit earlier to fill in paperwork, and I complied, which meant that my pets were seen right at their 4:30 appointment. They were weighed by the receptionist, initially checked out by a tech, and then finally given a good once over by the vet. She was helpful and answered my questions about pet foods and meds and the like, and also told me about how they will price match name brand medications (in itself an ok deal, but they didn't carry any generics). She was also suitably gushy about how gorgeous my animals are. Standard vet visit (why don't people spill prices on here more often? is it considered rude?) was a bit over $50 per animal. I wouldn't mind heading somewhere a bit cheaper, but I would balk if the place seemed to provide inferior care and/or service. Because this place seemed to offer a high caliber of both, I'll likely be back next year for booster shots.