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  • The gym was clean and had nice equipment, but it was always very crowded after work when I would go. I also did not know when my year long membership was up and when I inquired about it to cancel I had already missed the date and would be charge for the following month. I said that was ok, but the part that disgusted me was that I was charge $42.12 for membership dues because I had moved into the next year of my membership. I spoke with the corporate office first who said that Planet Fitness does not offer refunds and that I would have to take it up with my specific location. When I called my home location, I was told that a manager was not there and that they do not give any refunds. The person I spoke with then said that they really should send out notification letters to members, but they don't and that they get this all the time. Very poor customer service in my opinion and not a gym I will be recommending to anyone.
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