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| - New office staff, new rating: I don't think I've ever encountered a business that cares so little for its customers. Based on my interactions with the office staff, I will NEVER recommend Fairways at Cave Creek.
I've been sitting on a negative review for a few months now, since the new management team took over the property, but today really took the cake. I hate posting negative reviews -- in fact, you won't find many negative things on my review history. After two separate months of demands to pay with a cashier's check because their online portal messed up and wouldn't charge water/sewer/trash/tax, today is my last straw.
Office management would not reschedule a maintenance request to replace two blind slots for my sliding door because it would be too "inconvenient" for the maintenance staff even after I explained that I have a pet and would prefer to be at home when someone is in my apartment. They said it would only take "a few minutes." If that's the case, then how inconvenient would it REALLY be to reschedule? My husband, or as they call my "roommate," offered to place the blinds himself but they would have to "check and let me know tomorrow"...even though it was 1:30 when he called. I called at around 4 today to follow up. I've never been so frustrated or disgusted as I have been while dealing with the office of the staff members at this new property. They are unhelpful, rude, and cannot give me a straight answer. The woman who answered the phone gave me every excuse she could think of to not actually ask maintenance and let me know the same day. She wouldn't be there when they begin working...even though she stated that she starts at 9 and they are able to enter between 9-6? She said she couldn't ask them today but couldn't tell me why? They gave me a 48-hour notice to let me know? Yes, they are LEGALLY allowed to do it...but they care 0% about tenants. They would rather not inconvenience other staff members with rescheduling a "few minute" job than simply move an appointment back a few days.
I contacted Mission Rock Residential, and the woman that I spoke with was very kind and took my complaint and said that she would look into the matter. I appreciate the professional demeanor that was displayed by the regional property management associate, however I still could not recommend this apartment due to the lack of customer service that the direct management and office staff offers.
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