Wow - in short they are lacking staff & the staff that they do have is undertrained and not very understanding of customer needs.
Upon walking into any department - it is difficult to find any employees. The women's shoe department was horrendous. I found a pair of shoes that I liked... In order to get a pair to try on, I had to ask the woman at the register because she was the only employee visible. She found someone to help me, but they kept bringing out the wrong shoe size.
The menswear wasn't any better. No staff available, and when I found my items and was ready to check out the 3rd register visited was the only one open. The employee was clueless when I requested a rewards card and just ignored me. After checking out at his register, I went to the kitchen items register and got a rewards card.
Whew - I really like their products, but it is so difficult to get them.