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  • I prefer the location on Rainbow near Best of the West. This location has the absolute worst customer service. I have given them multiple chances and it never gets better. A few weeks ago, I wanted a piece of furniture that needed to be accessed via ladder. The young man working the aisle was having a personal conversation with a customer. I waited several minutes and wasn't acknowledged, so I did a loop through the furniture aisles and came back to find them still talking. I stood to the side awkwardly and was finally asked if I needed help. On a more recent visit, I was having some fabric cut. Julie (or Julia?) at the cutting counter told me that one of my fabrics wouldn't work for a fleece tied blanket and I said "Ok, then skip that." I then asked for a yard and she proceeded to grill me on who the blanket was being made for and wanted to lecture me about needing more fabric. She wasn't do it to be helpful-it was definitely an "I know more than you" tone. I kindly reminded her that I would like one yard and she still questioned me and I said "I want a yard" for the third time, and she finally cut it. I'll stick to the location on Rainbow, which is larger and has a wider selection of items.
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