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  • I've used this company twice now, mostly because I need service on a lemon I was sold by another company several years ago, and Cool Touch has never let me down. The first time out, my compressor burned up and I had to get a new one, but they got the job done in record time (given that it was June, I appreciated it!). Fast forward two years down the road, and we have another issue with the same unit (remember, lemon). I immediately rang Cool Touch in the wee hours, just about midnight, but still got someone to answer and got scheduled for the next day. The tech that came out was Jason and he was highly touted by the dispatcher as well as some of the reviews I've read here and elsewhere, so I had high expectations going into it, but was petrified that I would be out tons of money and potentially need a new compressor. Jason spent a long time diagnosing the real problem and assured me the compressor was fine, which was a huge relief. This go around, it was the outside fan motor. Apparently the bearing let go and it was all but seized up, so the compressor was cutting out (thankfully saving itself) and we were getting warm air as a result. Jason guessed this might be the problem before he set foot on the roof, but took his time to confirm and also fixed a few other minor issues we had with misaligned panels and rattling. The best part? He had a replacement fan motor, evidently a better unit than the OEM, on his van and ready to install. I understand this is a common issue, and I was fortunate that within an a couple hours, we were back up and running and getting ice cold air again. Jason is an absolute professional and extremely good at his job. He has a tremendous amount of knowledge and experience and displayed the utmost professionalism and integrity. Having dealt with hacks and disingenuous HVAC "professionals" in the past from other companies, it was a welcome change to deal with Jason and Cool Touch air. I would definitely recommend them to anyone looking for integrity and honesty when they have HVAC issues!
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