I would love to be able to give Pottery Barn 5 stars because I Iove the style and think the store is decorated beautifully with a nice vibe to walk through.
That said, they don't do a great job in sales. I think it'd because they must be commission based. I've purchased at least 20+ items in the past year yet they have no customer records or offer very little to help and guide me. I feel that they are looking for a quick sale versus consultative in finding me the right items. Whenever I've called to place an order, it's somewhat chaotic - there are times where I'm calling back to follow up. Begging to take my money.
I think there are opportunities to make this location great.. Hopefully they can improve.