So I came back to see if service was any better and to update my review. I spoke to the cashier and told him that I was promised my fries and drink coz they didn't give it to me last time and he accommodated my request. The service from the cook is still lacking a bit. This time he didn't give my food away but instead of attending to my place in line (ticket 13) he decided to do ticket 14 first and then return to me. I would understand that if my food needed to be cooked and while cooking they could multitask but this wasn't the case. While last review I was given a pipping hot pita bread from the oven, this time I was just given a cold flat bread. The other components of the food were ok, nothing to rave about.
So in honestly and imo i'm not having a great experience with this establishment. In bramalea city center if you want shawarma sure come here and I hope your experience is better. But if you are out and want a good shawarma place, i would encourage you to try Osmows.