My favorite thing about this location is Stacy, she's always at the door to greet you and hold the door open on your way out. If she wasn't at the door I don't think there would ever be a straight line in that place. I love her friendly personality. She always asks how my weekend was or what's new.
The rest of the staff is hit or miss. Today I stood waiting for soup for a really long time while those making salads stood there chatting, I counted 6 folks not doing anything while I stood there waiting. Finally the cashier came over, apologized and scooped me some soup.
This happens often, no one is very attentive. The food is always consistent but service isn't.
I often get the Greek salad with no olives. So I tell the first guy no olives, then he hands the box with lettuce to the second person and says greek with no olives, she repeats "greek with no olives" then puts olives in the box. I then have to tell them I don't want olives and they always seem surprised despite the fact they repeated my order. This happens ALL THE TIME. It's similar to when I ask for soup to go and they ask if it's for here or to go, I tell them to-go and they put it in a regular bowl. There's not loud music. The staff just doesn't pay attention.