I loved coming here prior to the new management. The staff were extremely welcoming, which made the experience great. I used to come here several times a month and they knew me by face. I agree with the other reviews that the ambience is more negative and not as welcoming. Upon 15 minutes of waiting both times, I had to ask to get a menu and to order. My friend asked if they had coke and he said "This isn't a Starbucks". They have a lot of work to do if they want to keep the same customers who were loyal before