I went three different times -
1st time was amazing. Super friendly, a tad slow but my jerk chicken plate was amazing and super saucy and I got steamed veggies.
2nd time I waited almost 20 minutes while they made my catfish fresh. I didn't mind waiting for the cooking, but ten minutes was literally waiting for the girl to physically put my fish on the rice. And when I went home I realized they didn't give me coleslaw. But the catfish is amazing, I highly recommend.
3rd time I'm also waiting forever to be served because they couldn't find a pen for someone to sign their credit card receipt. So three people are milling around the back and the one front counter staff is running around for a pen, and the lineup is five deep. I order, remind them I want the coleslaw, pop in the washroom, go home with my order and it's a few hunks of dry chicken on rice with no sauce. The sauce makes a huge difference. I was soooo sad.
TLDR - slow service, inconsistently trained staff, inconsistently decent food. Ask for extra sauce. Catfish is great.