I was impressed when I walked by spa so I called to make an appointment. No answer during business hours, so I called back. I was put on hold for over 3-4 minutes. I proceeded to make an appointment for a Brazilian wax and a facial. When I arrived, I was not on the books for the Brazilian and they said it was too busy and could not do it. They made the mistake and were very rude and not understanding. The facial was nice, nothing special for the price to be honest. When I went to pay, there was a very rude receptionist, I believe her name was Mary. She had a bad attitude and I felt I was wasting her time trying to pay for my service. Would not go back, I will take my money elsewhere.