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| - My wife an I travel often. We choose carefully where we stay. We have no kids and we like night life. The chances we stay at the W Scottsdale again is less than 10%. I feel that the W Scottsdale is not suited for a couple that is having an extended stay,(more than a weekend). That being said the valet staff and the original woman that checked us in are great!
Let me explain;
Upon check in we were pleased that we were upgraded to a corner suite (because we were staying 6 nights), at the same time we were informed that it was over the pool area and it might be loud. My wife and I planned on hanging out there anyway so it was a non issue. Upon returning from a late dinner that night with another couple we did go to the pool bar. Our friends that lived there locally were shocked that he place was near empty. Still the music was going so we chose to stay. Within 20 minutes the DJ changed the music from progressive house to Taylor Dane pandering to the only other people there besides us. Kinda lame, but whatever we just left and went to our room.
1AM, my wife put her iPhone in the dock and the four of us were talking and laughing for the next 20 minutes. The reason I know this, the music ended at the pool at 1:15 and security was at our door at 1:25. Great first night!
As long as the W Scottsdale is making noise until 2:PM everything is good, but if their party is not making money everybody has to be quiet.
Now I believe everybody was given the warning that the pool area was loud, so each of our neibors were told as we were, but we made no issue of it and complied. Instead the next day I asked a woman at the front counter if there was a room away from other guests that we wouldn't be bothering anybody, thinking we might since we had 5 more nights. She looked at me like I was from another planet, as if she couldn't look in the computer to see how; (not close to) full the hotel was! Once again not a great experience.
We would have gladly had our original room. it seemed that we were herded with other guests like cattle so the staff had it easier.
Problems with the room:
Every flat space is covered with stuff to purchase. We had to move everything to the floor losing the sq footage that is promoted online when booking.
Burnt out light in bathroom. The lighting in the bathroom is so poor anyway! Does anybody from your corporate office understand that women put makeup on and generally get ready in the bathroom? Two drawers, limited counter space, but plenty of wasted floor space. A moderate redesign with a makeup mirror would help us guys out greatly.
We couldn't use the in room safe; the battery was low and didn't feel like waiting on the staff to figure out how to change it out.
The curtains don't close all the way, but that doesn't matter because, you can't sleep in anyway for the shower window has no shade at all, and you might as well have a sunlamps in the room!
No hooks for robes or places to hang towels after use for re-use. Not very "green" by today's standards.
We called multiple days to have a rug returned, a robe returned because the staff didn't supply the room with all that is standard. Exactly what a guest wants to do past 11:PM....waiting on a staff member to come up to your room. But use anything from the mini bar and/ or liquor and it is restocked daily!
I needed to use the in room computer, which wifi cost is a premium at your Hotel, but the batteries in the mouse were corroded. I dropped the mouse off at the front counter on our way to dinner....never to see it again. Another passive money stream unusable for your hotel.
We also had another issue. We checked in using a AAA promotion that included drink tickets. We were given 2 each upon check in, not thinking anything of it. Our friends that live in Scottsdale visited us and stayed only one night received 2 also using the same promotion. The next evening we asked a person at the front desk about this and they suggested that we contact the manager for the drink tickets as they are handed out liberally! (I guess that is unless you book online and stay for 6 nights). I looked at him and suggested that he wrote a note to the manager and had them contact us...... never happened.
I believe that the promotion for drink tickets is to help keep guests at the hotel so the chance to spend their money, is spent internally. Much like Vegas.
All of the above items could have been easily remedied but would have taken time out of our vacation that we would never get back. So I chose to deal with it the way I chose to. The number 1 thing for me is for us to have a great time but certainly make my wife's time off work memorable....not for the shortcomings of a bad hotel stay.
Wow we were just two guests for one week.
Whatever Whenever except when you stay at W Scottsdale!
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