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  • I was in the mall this afternoon and had vague recollections of hearing news about a new fro-yo place. A quick check of Yelp established that Qoola wasn't in the food court but rather by the inside entrance to The Bay, so I went to check it out. Unfortunately they had my #1 favorite ice cream (or frozen yogurt, I suppose) flavour- pistachio, so I had to give it a try. I noticed right away the cups were HUGE so I made a good choice- filling about 1/6 of the cup with pistachio and another 1/6th with chocolate, leaving 2/3 of the cup empty. I wasn't super-impressed by the topping station and knew they would have a big impact on the price, so I stuck with just a sprinkle of almond roca crumble on the chocolate side of my cup. I'd actually hoped to put crumbled pistachios on the chocolate side and chocolate sprinkles on the pistachio side, but they didn't have pistachios so my plain was foiled! The yikes moment happened at the till- of course. An older man was standing at the cash register doing math on a scrap of paper. He looked up at me, said nothing and then went back to his calculations. I waited at least two full minutes longer before another employee came over to help me at the other register. The old man apologized to me without even looking up from his math. While the younger guy was helping me he had to turn away and take a waffle off the grill, delaying me further. The damage to my wallet for 1/3 of a cup of frozen yogurt, a teaspoon of almond roca and a side of being ignored? $4.75. Ouch. As for the frozen yogurt itself, it was hit and miss. The pistachio didn't have much flavor to it and seemed a bit more icy than creamy. The chocolate had a good, rich flavor and creamy texture which was nicely complemented by the almond roca, however. I can see myself being optimistic and grabbing yogurt here once or twice a year, then being let down by the sticker shock and quality of (some of) the ingredients. Great premise, execution needs work.
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