I find the office staff efficient and friendly. They take the time to go through procedures and paperwork without rushing you. They make you feel welcomed. Dr. Ponce who I have dealt with is an awesome person. She is very gentle.and is an excellent choice if u need a dentist who works with dental phobias. I am sure the other doctors are just as great as the rest of the staff. One nice thing is u have is an opportunity of appointments or walk in clinic. Remember if u "walk in" u go after appointments so your wait time may b a little longer.