| rev:text
| - I don't usually write reviews, but the service was so disappointing here that I wanted to share.
Visited La Cubana for the first time this weekend, we arrived at 3:45pm only to be turned away by a staff member, as they claimed they weren't ready to serve additional customers until 4:00pm (the website says "regular menu 3pm - late"). No "sorry" or anything, just asked us to return in 15 mins. There were other people seated from earlier but they didn't want anyone else to come in until after 4:00pm. OK, no problem, so we took a walk down Roncesvalles and returned at 4:00.
Begrudgingly, the same girl pointed us to a seat, but again no "thanks for waiting" for "sorry for the wait".
We sat down - awesome decor in this place, I love the look of it! - and a different staff member brought us menus and water.
And then we waited... and waited... and waited... multiple other staff members walking by, they all looked busy but I'm not sure with what - (the place was maybe 1/2 full at this point).... we waited more than 20 MINUTES for our waitress (3rd staff member we'd met) to arrive at the table to say hi and ask if we'd like to order drinks / food. No apology, nothing about the MORE THAN TWENTY MINUTES we sat at our table with nothing but water! We were literally discussing where else to go and eat, and were about to stand up and walk out. It's OK if issues arise that cause the staff to be busy - but you have to at least acknowledge it and apologize!
The waitress was super friendly but seemed oblivious to the fact we'd been there so long, didn't acknowledge it at all. I understand if they're busy, but even saying "hey I'm really sorry you guys had to wait, x y z was happening and we had to deal with that" would have been welcomed.
So we ordered, the waitress was helpful in answering our questions, and the waitress recommended an alternative to one of the sides (yuca fries instead of regular fries) - we agreed, this sounded great, let's try something a little different... but instead, we were served regular fries (by another staff member who delivered the food). The waitress returned several minutes later and was apologetic when I pointed out the discrepancy - and admitted she put the order in wrong (it's OK, mistakes happen). She offered to order the yuca fries for us (but then we're ordering more food than we need, and at an additional charge) so we declined - would have been nice if she'd offered a freebie or something since it was her mistake.
During the first half of the time we were there, when all the staff was running around busy (but with what was unclear, because we were definitely ignored) - we noticed a staff member was COUNTING CASH from the til while sitting right at the counter (where customers would usually sit), right on display, out in the open. I found this extremely tacky, especially following all the waiting and poor service (if any) we'd received. Please consider counting your cash BEHIND the counter at least! It is beyond rude and distasteful to do this within eye shot of pretty much every customer there, since you're sitting right at the counter.
As for the food itself, it's good - we ordered the pineapple glazed pork belly medianoche and the short rib medianoche - lots of flavour, but the toppings kind of overpowered the taste of the meat itself, in both cases. More filling than it looked, fortunately. We also ordered a couple of the drinks on the menu, and for $10 each they were tiny, and nothing notable - boozy but that's about it. The mint in the mojito required muddling with a drinking straw. The little cinnamon donuts at the end were nice - hot, sweet, really pleasant - and I'm glad the waitress suggested them.
Honestly, the several examples of poor service we'd experienced at that point overshadowed our experience of the food. :( It's a popular place on Ronces, though, and I have no doubt they'll have continued success... just wish they had better trained their staff, and better organized their service overall. Won't be back anytime soon because of this, felt like customer service was the bottom priority.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)