I've been here three times since they relaunched as the sugar factory. First let me start off by saying I spend about $10 more than i did when it was rolys bakery. Things that were $6 or $7 are now $9-12. It took them literally 20 minutes to make 2 sandwiches. Why is it so difficult to make 2 sandwiches im not clear on that. There was no one there so no line i was the one and only customer there and 20 minutes for two sandwiches? Really? The first time I ordered a cake and it wasn't the right one i ordered. The 2nd time I went to introduce my girlfriend to cuban food..well..20 mins for 2 cuban pizzas and they gave us the wrong drinks. Seriously let down. Now I see why they seem to never have business anymore. The people saying this is a great comeback..it's not. They aren't the same company they aren't owned or managed by the same people. The entire former staff isn't there. The only reason I give it a 3 is bc the food is still bomb. Not the same food it used to be but still good.