I recently moved to the area for school and using it for temporary storage while I find a place and they were helpful from the beginning to end. The lady who made my reservation was very knowledgeable and made the process quick. I got to the facility they showed me around first to make sure what I wanted was enough space and then set up my account gave me a gate code and lock. Simple and fast. I also received a Amazon gift card through email a few days later. Thank you