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http://www.openvoc.eu/poi#funnyReviews
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  • My friends and I just had a very bad experience with the manager Irene at this location. We are on vacation and staying at the Riviera hotel and casino in Las Vegas. We received a phone call from Irene at 7:42 pm explaining to us that the pizza could not be delivered to our hotel and that someone would have to come over to some restaurant called the peppermill somewhere near the hotel to pick up the food. She didn't even apologize for the inconvenience and insisted that we come to the restaurant to pick up the order. When my friend's husband expressed his displeasure with the situation the manager Irene never offered any compensation for the inconvenience. Not once did she apologize or make any effort whatsoever to accommodate us in any way. I don't know if this is a common practice with this manager but what she failed to realize is that my friends and I all have worked in customer service at some point and we know that someone from that establishment should have called us to let us know that they couldn't deliver to our hotel way before the pizza was ready. The address was put into the system so there really is no excuse. They have lost us as customers for good. This was unacceptable and as a manager I know that she knows better
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