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  • When I first moved here, I found Sun Devil Auto and took my car in for a few routine services- oil change, tire rotation, tune up, etc. I had no issues, except the wait to get an oil change was outrageous! I got there first thing on a Saturday morning and it still took over 2 hours. You can get appointments but not for Saturdays, and I wasn't able to take off work during the week. Later on I got a different car (a Mercedes) and had a problem with the rear brakes. I wasn't sure a shop like this would work on German cars, but they assured me they take all cars, and my particular location even had a mechanic whose specialty was German cars. After taking the car in to have them replaced, the brakes seemed fine to me (mechanically)- but the shop I changed to seemed almost alarmed at how rusty/dirty the whole wheel/break area was. (When this other shop did my front brakes they were careful to wire brush everything and it made a huge difference!) The real kicker (that eventually lost my business) was when my car started having engine problems. It wouldn't start well when cold. I gathered up as many observations as I could and took the car in on a Saturday morning. It took them 6 hours to call me with even an estimate- told me I needed a tune-up, the spark plugs were in awful condition. Being an easy fix and pretty obvious to diagnose, I couldn't argue with that and had the work done. The next day, the car still didn't run any better. I dropped it off again, and the same thing- hours later, I got a call that they knew what the problem was, and this time it would be a little more expensive! (I don't even remember what part it was this time, some sort of oxygen sensor I believe..) Again, I paid, and again, the problem was not solved. They had me bring the car in one more time, and this time told me I needed a part that cost over $1000. I wasn't about to drop this kind of money on my $2500 car, so I eventually ended up taking the car somewhere else. (Actual repair cost around $200). If you are going for the bare minimum maintenance services, this place is fine. But if you need a mechanic to diagnose your problems the first time, I wouldn't go looking here.
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