I had my air conditioning repaired at the end of July 2016. They put two dents in my hood and denied that they did it. Basically told me to go F**K myself.
I expect a high level of professionalism at the dealer since you pay exorbitant prices.
I'm from NYC, and have never had a problem with Bay Ridge Volvo or Glen Cove Volvo. Volvo of Las Vegas, drop dead !!