I took my two year old in for some pictures on a Wednesday morning. At this age, it is a toss up whether you'll get any good shots, regardless of the photographer! I didn't get her name (receipt says Amanda P.), but the photographer we had was great. My son is usually a bit reserved, but he warmed up to her quickly. She took her time and did not try to force shots just to get us out the door. I had to fix my son's hair in the bathroom and it was still a bit wet when we arrived. She was more than willing to hold off for a few minutes so that it could dry and look nicer for the pictures. I'm sure she might not have that luxury if they were busy, but I appreciated her willingness to not rush us through.
We like to get the high-res CD and then go home, study the pictures, and decide what we want to print via Shutterfly, Walgreens, etc. There are lots of great coupons online to help with the cost. CDs are $150 without a coupon. The cost of prints vary with size and coupons/deals.
Tip: If you can, go on their website and schedule an appointment. They had everything ready for us when we arrived.