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  • I almost never leave reviews but I felt I needed to in this case. I'm usually not hard on hotel staff because I've worked in hotels and in customer service for many years but I have to say this place was Terrible! The rooms were actually nice. You could tell they were recently updated and they had a clean feel to them. Not very convenient though. There were no spare wall plugs so if you want to charge your phone you'll have to sacrifice a light. Also, there was no fridge in the room...so if you eat at Hash House in the lobby, which I will recommend, you better be able to eat it all! Check in on Friday night took about 30 minutes. There were 4 people at the desk but only two were handling check ins, the line was almost to the casino. Our room was right next to the elevators so like "Anthony L." said we heard "banging", a little creepy, all night long. The elevators sound like they're going to break at any moment. The first night we got back to our room after walking around the strip we heard what we thought was the shower running in our bathroom. However, when we investigated further we noticed that there was a shower of water coming from the vent/ceiling above the tub! We called the front desk and they had a maintenance guy up within 10 minutes. He went to the room on the floor above us and found that it was the bathtub overflowing that was causing the leak. He assured us that it was safe and nothing to worry about. Still creeped/grossed out we called the front desk and asked if we could be moved to another room. He informed us that they were completely booked and there was nothing they could do. He said he would send someone up to clean the room but no one ever came. The next day we got back to our room around 11:30pm and decided to watch a movie, however we couldn't access the video on demand screen so again we called the front desk. After about 5 minutes of trouble shooting and two phone calls they sent the maintenance guy up. He basically just came up to say there was nothing he could do to fix the TV and that that was the front desk's responsibility. The front desk informed me that there was again, nothing they could do and said "I guess you'll just have to watch TV." No apology, no comps, just have a nice night basically.
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