After having my car window shattered, my insurance set me up with Safelite for the repair. I got an appointment for the very next day and that morning I received an email with my technician's picture and name. Chris was on time and very professional. He installed my new window within the hour and I didn't even have to move my car out of the garage! He also vacuumed all the broken glass that remained in my car from the break in which was very appreciated!