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  • Beautiful doors. Good salespeople. Sub-par customer service. I have four doors from this company. There were issues after the first installation & I gave up trying to reach them to do a repair. When I bought three more, I also arranged for repair on the first one. Scheduling installation was not easy. Conflicting dates/times, confusing information, just not very well handled. After the installation, noticed a problem with the repair. It took many phone calls and emails to get a repair scheduled. The first repair appointment didn't go well - the repair person didn't arrive on time. Then, another round of phone calls and emails to get the second appointment. The time frame for arrival was "sometime after 1pm". The person never arrived. No apology, no follow up, can't reach customer service now. And there is a second repair issue with one of the first doors, some shoddy workmanship in installation. The company uses the excuse that they are located in Gilbert & Tucson is "difficult". What's troubling about this is that I saw the company selling doors at an event in Tubac -- and how are they supposed to schedule installation and repair at a location that much further away when they can't do it in Tucson? I still hold out hope that they will eventually call and schedule the repair. A girl can dream.
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