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  • This review is for Karen in appliances. Two months ago we bought a front load washer from another home improvement store and we love it! However, our dryer just went last weekend, and we wanted to order the matching dryer. Come to find out, the dryer is being discontinued but there were still some dryers available online. Competitor placed the order and gave confirmation, but then I received an email next morning it was cancelled due to the product not being available. Found the item at Lowes on Craig Rd., not available, new model is but not in the right color. On the verge of giving up, I saw 1 in stock at Centennial Lowes. Called this morning and spoke to Karen in appliances. Karen found 2 actually available and helped me get all the additional fittings we need as the dryer will not be near the gas line, our laundry room is backwards. Gas line next to window, water line next to door, but the doors to both open against each other, making it difficult to unload the washer and put clothes into the dryer without closing the doors and moving them. Ugh. Delivery is scheduled for tomorrow! YAY! Karen is great! Out of all the people I've talked to at different stores this week, she was the most helpful, courteous, and thorough, even asking if we need the steam kit which NEVER was mentioned by any other person I talked to in this whole process. Lowes, please keep Karen happy, she's a great employee and a true model of how customer service should be handled! Your store is a bit further than the Craig Rd one, but going forward, I'll be shopping with you much more in the future.
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