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  • Located on the Strip in Fashion Show Mall, this massive Forever21 store is actually considered a 'Department Store' on the mall's map. With two stories, it even has an elevator and its own his/hers restrooms (women's on the first floor and men's on the second floor). Customer Service is Horrible: Absolutely no 'Hello' or 'Welcome' from ANY employee and I passed about 10 employees during my visit. Unfortunately, terrible customer service is consistent with most Forever21 stores I've shopped at. Since customer service is extremely important to me, this knocks off an entire star. Moreover, of the three register areas that I saw, only one register area was open. Seriously, why have all those registers and employees but have only 2 registers open IN THE SAME AREA!? I had to search for an open register by going from one side of the first floor to the other side of the second story. Of course the employees saw me searching but did not offer to help. They continued to chit-chat with each other and I am not one to ask rude employees for help. Restroom: The restroom was rather unpleasant. I'm not expecting anything extravagant but let's just say that some gas station restrooms are more well-kept. There was an OPEN trash can, obviously filled with gross trash, right next to the toilet. The sink handle was also broken. Selection: This location has more products than any Forever21 store I've ever been to. I noticed a few items displayed in different areas of the store. I actually like this strategy because the store is so big that I might have missed it the first (or second) time. All items were neatly displayed and organized but I would rather shop online than deal with their terrible customer service.
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