This is my go to winter Chinese comfort food. I give their food a 5, but any other areas of this place score a 2.5 at best.
Seating system is messy with long lineups all the time. Place smells funny when you walk in. Their service is also disorganized, things are missing or you order wouldn't be collected after you ask for a while. Servers are generally rude to younger patrons from what I noticed, they talk back and rolls eyes at you for requests stuff they'd automatically provide other people without asking (missing soups, warm soy sauce...etc)
Rant aside, I love their food. Steamed rice rolls are fresh, silky and delicious. Their mini soups are healthy (you add your own salt) and starts your meal nicely. Veggie side is a nice touch. Their RICE is a winner when in comes to variety and taste. Everything is perfectly seasoned that your rice taste like the toppings and your get your own distinct bowl of happiness. My favourite is Chicken with mushrooms or olive leaves and (any) meat. The bf says the unagi is decent too, although I question the authenticity/quality of the whole idea. I've been to a lot of Chinese rice casserole places but this place is hands down the best