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| - Bottom line: good selection, but horrible customer service.
When I go suit shopping, I'm usually dropping between $500-$1000. That doesn't make me the biggest spender in the world, but it's a good chunk of change to spend in a mid-level men's formal wear shop. And it's not peanuts to me, so when I come in looking to spend that money, I expect a little attention from the staff and some advice. They're really not good at attention or advice at this Men's Wearhouse l,ocation. That hasn't been my experience at all of their stores, but this one is particularly bad.
I stopped in 2 different times to look at buying a few suits. The first time I stopped in, no one greeted me or asked if I needed help. But to be fair, the staff looked like they were helping a fair amount of customers looking to rent tuxedos. So I figured I'd just come back when they weren't so busy.
The next time I came in, a woman offered to help me. We talked about what I wanted (classic gray business suit) and she took me over to the section of suits in my size. After a minute of looking, she just told me, "Looks like we don't have one in" and walked off. The store wasn't that busy. She walked back to the register and talked with other staff. No alternatives offered, no advice. So I poked around for about 5 more minutes and split.
I headed over to a different Men's Wearhouse, where they met me at the door and discovered they didn't have the exact suit I wanted after talking to me. But they led me over to a selection of similar suits, listened to what I wanted the suits for and helped pick out 2 suits similar to what I came in looking for.
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