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  • The pharmacy staff is rude!!! I called in a re-fill on a prescription I filled a month prior. The automated system stated the prescription would be ready on Saturday after 11:00am. I had called on Friday. When my husband went to pick up the prescription he was informed by the pharmacy clerk they did not have the prescription. My husband called to tell me this and asked to speak to the clerk. I had 2 reasonable questions. 1. Why did the pharmacy not call me yesterday (Saturday) to inform me they did not have the prescription to fill. 2. I signed up for auto-fill so I wanted to know if this would be an issue every month since this prescription was not regularly stocked. The clerk stated he did not know how the automatic system worked and that he could not help me. We then asked to speak with the manager who was decent. I asked my 2 questions he answered them. I also recommended he provide additional training to the clerk if he is going to work in the pharmacy where Walgreens promotes the use of their automatic system. He's response was okay. Hopefully this pharmacy can get it together and provide better customer service. We like the convince of this Walgreens as it's only a few miles from our house but if this continues we will go else where.
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