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| - I would strongly advise any potential customer to find an alternative to The Remodeling Group - Window Depot. My experience with them has been disappointing. Upon initial consultation, a very friendly and professional agent provided us with a wonderful and enticing presentation. He lauded the virtues of working for Tony Hoty a local businessman. The window sample he brought up seemed to be of good quality. He again spoke to the fact the windows were manufactured locally, and particularly extolled the virtues of triple pane glass. He assured us that each service the Group provided was completed by specific teams, thus assuring expertise with each service provided. We decided to purchase a gutter protection system as well as replacement triple pane windows for 7 of our windows and provided a $1500.00 down payment in May 2016.
The gutter protection system was installed in a very timely manner. The team was quick and professional. They needed an extra piece which was installed the following day. Unfortunately the system failed on our very first rainfall. The "expert" installation team had failed to redirect one of our downspouts, causing water to flood over the gutter beneath it. We were surprised that this step had been missed by the installer, but it was remedied quickly and effectively. We thought all was well, not realizing that this merely foreshadowing for the problems we would encounter once the windows arrived.
Of the 7 windows, one was completely mis-measured. As this was not discovered until the old window was removed, the old window was replaced, but we had to wait until a new one arrived, all the while with no trim around it. The most alarming problem is that all the windows that were installed, were double pane, as opposed to the triple pane that the company strongly advertises and for which we contracted. The owner has claimed that this was an error, but we have not been able to determine if this is true or if was some sort of "switch and bait." What I do know is that the installer had placed all the sashes in our home, and was about to leave, when I noticed that the windows did not seem to be triple paned. He acknowledged this, and I showed him the contract specification. He agreed that all the sashes would need to be re-ordered, along with the 7th window which did not fit at all.
We also noted that the window treatments in our living room would not longer fit properly, as the depth of the windows no longer provided enough clearance for them. Even though two different agents had been to our home to sell us the windows and measure for them, neither of the company's "experts" alerted us that this might be an issue.
Triple paned window sashes arrived within a couple of weeks. But one set of sashes was again the wrong size (different from the original mis-measurement), and had to be re-ordered. During the next visit, those sashes were replaced, and we erroneously thought all was well.
Milder weather caused us to turn off the air conditioner and open the windows. We noticed that the top halves of the sashes stated slipping. This was fixed after two visits. However last week, we noticed that the bottom sashes are now slipping. The replacement screen was supposed to be delivered today. The sashes were to be fixed at the same time. We were just informed that the screen won't be ready until Oct 27th (hopefully). Although the installer offered to come fix the sashes today, we asked him to wait, and just complete (again hopefully) on his visit next week.
Initially, we suggested, when the company delivered double pane instead of triple pane and we found we would need new window treatment, we suggested that perhaps some consideration ought to be given regarding these problems. Tony Hoty seemed initially agreeable to this when I first spoke with him. However, as when I recently reminded him of this, as well as all the other problems we had had since then he became increasingly aggressive, accusing me of extortion and threatening legal action, if I filed a factual but negative review of the products and services he has so far provided. We have had no less than six visits, just for the windows and still await satisfactory completion.
BTW- Lowe's has a window that, although carries a different brand name, seems identical in every way. We have used them before for other projects, and found them to be able to provide exactly what say they would, in a professional manner. They might be a good alternative to this very small business man.
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