Very dissapointed, primarily in customer service from the get go. They raised their prices without warning recently to include law enforcement/military members. i inquired to sign up literally 2 days before they raised the price from $100 to $125 for military/law enforcement members and they would not allow me to sign up for the previous price...Why wouldn't one want to make $100 off a customer rather than $0?? ...wouldn't want to work with trainers who aren't flexible with customers...especially with the leo/military community.