Please note I did not go to this location but in the new Gilbert location by Santan mall. However they all have the same policies.
My very first appointment was awesome they called me and reminded me of an appointment, I went had a micro dermabrasion and it was great. While I was there they asked me if I wanted to schedule a second appointment which I did. I scheduled for one month later. I forgot. I forgot about the appointment with the holidays and no reminder. I get it that's OK.
Here's what happened; their policy is they have a no-show policy and they charge you 50% of whatever services you were scheduled to have. I understand this and in some ways I can empathize if it's a big expensive procedure. But I was on the fence for membership, almost had my husband convinced that I wanted to buy a membership here until last night. I was scheduled to have a $25 second procedure done for my eyebrows. They decided rather than to waive the retarded charge of $12.50, to go ahead and charge my card for my no-show because I forgot. OK fine that's fine, I could care less about the money. To add insult to injury the lady asks me if I'd like to reschedule. We'll shoot yes I would. Oh but there's still that charge for the no show. Um no. No I would not like to reschedule with a company that does that. How dumb are you?
I may be old fashioned, but it seems to me that if they're really trying to sell me membership wouldn't it be better to accommodate me in hopes of getting much more money out of me for future business, including a membership fee, then to cry about $12.50. The reason that I'm rating them one star is because that's poor business practice. It makes more sense for them to do away with that stupid policy. Things come up for people. It's not a doctors office. Not even a Med spa. It's not the Mercedes-Benz of Spa's. It's a franchise chain store. So maybe be more accommodating, more people oriented, work with people better in hopes of securing future business from that customer and from anybody that customer tells. Word-of-mouth is key. I'm a business owner and I could tell you that from experience.