Great concept, good location, but very busy at times. The guy that took my order messed it up but everyone makes mistakes, right? The ordering process was a bit tricky... I didn't realize it until I had gotten back to the office, but no biggie, I was buying for a work event. The idea of hot donuts sounds awesomely great! However, they should actually taste good. These donuts leave something to be desired. How about concentrating on different cake batters instead of sugary, artificial flavored and artificial colored toppings? I would just love it if Charlotte for once, could get some life in the business of baking, its definitely lacking here.