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  • Ordered my sofa from wayfair and on their website if states that the sofa I purchased has a two day delivery guarantee. I ordered my sofa on May 31st and it is now june 8th. I called the company because this is the number I was given. 3 calls and no response. Called again today and the warehouse manager told me they received my sofa this past Tuesday when the tracking information I received said on the first of June. I did not get a call to schedule a service, when I did get the manager he says "We technically have 3-5 days to get the delivery scheduled. I know when we received the sofa.". Very rude. I still have not received a set delivery date day or time. No call back from the Local driver. I called wayfair and they told me to wait 4 hours to receive a call because they are not following their agreement and that they are very sorry for my inconvenience. This isn't an inconvenience, it's just bad business. Mayfair has negative reviews mostly due to this so called delivery service company. They are rude and lack professionalism or time management. I will not order from wayfair again unless they change their delivery partners because this is just outrageous . The low cost is not worth the terrible service I have received and if you need to order something, ensure this is not the company that is doing deliveries. They also don't deliver on Saturdays or Sundays. For people like myself, who work monday- Friday, this is frustrating since we can't always take time off for a delivery that may not happen. If I could give zero stars i would. I'm honestly not sure how they are still in business!
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