I have always enjoyed coming to Bosa, but this past visit I encountered an extremely rude employee. She did not have any manners what so ever & as we paid at the drive-thru window she did not say one word to us just handed us our order & receipt. She was way to busy having a loud conversation with someone else inside of the store. HORRIBLE. I am giving five stars because I love Bosa's pastries & have had good visits here in the past, but this one employee was just incredibly rude & had absolutely no customer service.