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  • Do not rent from this company E-Z Rent A Car aka Advantage now. This weekend I rented online and rejected the Collision LDW Insurance. When I went to pick up the car, I was asked once if I wanted to purchase and I said no. He said no problem, then proceeded to verbally tell me that I am declining Collision Insurance and Pre-Paid Gas and then handed me the contract to initial and sign. Keep in mind he highlighted the areas for us to sign first. Fast forward 3 days later, I return the car before my flight only to notice that the agent, Jose Licon, charged me $25.99 per day for the Collision Insurance that I declined. I called Customer Svc and his manager, David Conrad, and they both said NOPE a contract is a contract. I know what I heard, my husband was there and he knows what he heard and what we both heard was the agent confirming to us that we had declined the Collision LDW Insurance and Pre-Paid Gas. The charge was added intentionally just to make extra money for the agent. And he didn't add both on, just the most expensive one $25.99 per day, hoping to not get caught for being too greedy. Most likely I won't be able to get the $77.97 removed because it's a contract that I signed after listening to the agent and believing what he said even as it was contradictory to what he did. I asked around and apparently this is a common dishonest trick that the sleaziest agents do to make more money - by upselling the Collision Insurance or in this agent's case, just blatantly adding extras even as he verbally told me to sign where I was DECLINING. Shame on the E-Z Rental and shame on the manager, David Conrad, for looking the other way just because it's profitable. I will be the 1st person to sign up when there is a class action lawsuit against this sleazy car rental place and their sleazy business practice.
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