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  • Really bad customer service at this location! I brought family in that never eaten at Nando's before, and on this occasion half the tables food was delicious, the other half, the food was bland, soggy, greasy and inedibly. I asked them to remake it with a few changes, and was greeted with mild hostility. Same with my sisters dish as she ordered the same as I. Anyhow, it came out same as before, with out the changes made, different type of meat, etc. I brought this to my waitress's attention and she quite literally said to me that this is what happens when your kitchen staff does not speak English and are not American! Needless to say I explained my disgust by the comment and heavy emphasis on her bigotry, and explained that my sister and I didn't want the remade food. Especially since my entire party had finished and had been waiting on our remade food for at least 20min. So she brought the bill, and guess what... Not only was the original food we returned on it, so was the remake. Needless to say I had the manger come over and after explaining to the situation she told me that I was the only person to complain about the carne asada that day and that maybe the problem was me... After making it clear I was not going to pay for food returned and not consumed nor was it going home with me she finally took it off the bill but I had to stand my ground. My son politely told her that we were regulars and her behavior and hostility would lose the restaurant around $2k annually from our family she basically told us not to let the door hit us on the way out. We have never returned. And whenever my company selects this place to eat I resolutely refuse to patronage this restaurant, even if I am not paying the bill, therefore my coworkers choose elsewhere to go. They lost out on a lot of business because of their bad management.
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