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  • I went to the Optic Zone on a friend's recommendation and some glowing reviews online. Indeed, Joe and his employees are very nice and really have a knack for finding THE frames that fit you. They also have a nice selection of designer frames. That's where things started going downhill for me. Firstly, it took over a full month for the glasses to be made, despite being initially promised in 2 weeks max. The lenses were badly damaged when I took delivery so they had to order and make them again (another 2-3 weeks). Then it appeared Joe had written down the wrong measurement for the lenses, so new lenses had to be made. More weeks passed. This third set of lenses is so poorly crafted I can't wear the glasses due to dozens of tiny chips all around the edges, causing multiple reflections. Migraine generator, anyone? We're now over two full months since I initially ordered my glasses and, despite being offered a complete replacement (the frames are now damaged from all those lens changes), I'm getting a full refund and taking my business elsewhere. I've been wearing glasses all my life and never had to deal with such poor craftsmanship and delays. Despite being a nice guy, the problem with Joe is that he tries to take care of at least 3 customers at once and inevitably forgets things and makes mistakes, which are followed by more manufacturing mistakes and defects.
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