I would have given this review 4 stars but I had to struggle to give it a 3 and here's why: our dine-in experience was extremely uncomfortable.
On regular jogs I'd run past this restaurant and always wish to go in sometime because of the enticing salsa music I can hear from the outside and the quaint-looking heritage building it occupies. But now that I've gone in and sat down, and experienced what "heritage" floorboards feel like and sound like without carpet, and how modern dining furniture accommodates the needs of a "heritage" sitting room's weird wall partitions and leveling, I think I'll stick to takeout the next time I visit Planeta Mexico.
The guacamole and tortilla chips were outstanding and flavourful. The smooth guacamole had a perfect amount of lemon juice, onion, and salt which I forever fail at getting right when making it at home. The chimichanga was delicious and I preferred it over the fried tacos (tip: if you order the guacamole, order a main that isn't fried so you won't feel so guilty about eating so many fried items in one meal). Sides of beans ad rice were delicious and fresh, and really gives you a sense of homecooked flavours.
Things they can improve in terms of atmosphere: throw a few rugs down so the floors stop vibrating and creaking whenever people walk on it. Diners sitting in certain locations of this small and open space can feel EVERY SINGLE STEP.
Customer service: You are a mom-and-pop restaurant and we sense it. But YouTube some basic service manners so patrons don't feel your hostility when they ask to switch tables due to too many floorboard vibes. And if you've decided to hire an employee solely for the purpose of refilling ice water, teach your employee to pour the water jug using the arm FURTHEST from the customer's face! It's a small thing, but sooo sooo important to get right to create a positive dining experience.