I saw a Groupon for a mani-pedi at this salon which is conveniently about 2 blocks from my work, so I grabbed it!
It's been 3 weeks now & I have yet to be able to get ahold of anyone to book an appointment. And they don't take walk ins.
Now I checked their website for hours after my first 3 attempts at booking met with voice mail - even in the middle of the day. Yet, calling during business hours does not mean you will have your call answered. Ever.
I drove by at lunch, saw staff inside not with clients, and quickly called upon returning to work. No answer.
So I decided to try online booking. I saw they had a place to enter in voucher numbers! Great! I'll finally get my mani-pedi. WRONG. It doesn't recognize Groupon vouchers, and their online booking forms don't include the service advertised on Groupon, so I can't book there either.
Walked by on lunch today during their business hours, thinking I would pop in and make appointment in person. CLOSED. During their posted open hours.
So...I'm done. And I'm writing to Groupon customer service to get a refund.
Have a salon? Answer your friggin' phone and be open during your posted business hours!