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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I have tried to keep an open mind with this gym but recently I've just lost all confidence in anything improving. I walked in the door for a early morning workout at 4am. As I logged in I noticed that there was no employee any where within sight. Not just the front desk, no employees throughout the entire gym floor. After about fifteen minutes an employee came in the front door carrying a pizza box and processed to take a seat behind the front desk. Obviously this must have been break time. As this employee proceeded to eat his pizza other members arrived and departed with not a single acknowledgement. A few days later I had the opportunity to discuss what I had observed with the Operations Manager. This "so called " manager tried to explain to me why this employee was eating pizza at the front desk of a gym. "Employees are given a break time" I asked if she thought it was appropriate to abandon the front desk or eat pizza at a gym. What type of image does this project to your members? How inspired are members to be when this is the first impression when walking in the front door? The Ops Manager basically accepts this level of service and has no management skills or willing to train her employees to any service standards. I assure you when my current membership expires I will think twice about renewing. I'm willing to pay more for a gym where you have knowledgeable and professional employees. Plus equipment and televisions that don't take over six months to be fixed.
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