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  • It really surprises me that there are any positive reviews....What a &%*# nightmare of a company. Who thought that by ordering a bed on September 10th, 2012, it would only be delivered to my place on February 1st, 2013. (I was originally told 8-10 weeks, putting the delivery date around mid November) Also being delivered without the key piece that we specifically requested. Because we have no storage space in our home, we need to be able to store stuff under out bed. I was assured that the sales associate would order a mechanism that would lift up the mattress and slats in order to store things easily and effectively. In dealing with one of the main people at the company, I thought I would get extra care.. little did I know, he just doesn't seem to care at all. He was unreliable with answering the phone or calling me back. Every time I called him to follow up on the delay in getting this order, I would mention this device and he would reassure me over and over again that it is there. He even claimed to have the bed delivered to the showroom to check... Clearly that DIDNT HAPPEN. I feel like a broken record among my colleagues and just wish GH Johnson would get their act together and just deliver what has been ordered in a timely fashion without wasting my time... clearly they don't concern themselves with good customer service. Congrats on winning the crappiest customer service award.. you've earned it....
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