Update: I called back to schedule another appointment with Jane and was told rather abruptly that she no longer worked there and that this location was not taking appointments because they had no esthetician. It came off as quite sketchy and unprofessional. With multiple locations, I'm surprised there is not adequate staff to cover them in situations like this. In addition, the way it was communicated left me with a lot of questions regarding the turnover.
I received a nice email last week that they have hired a new esthetician and that she is running a special, but I have decided to go elsewhere for these services.