During my lunch break today and other afternoons in the past few months, I took the subway from my work at Summerhill down to this location & it's worth the trip everytime. They make the best quality Bubble Tea I've ever had. I always get the Taro flavor from them and they make it really well with fancy state of the art equipment. What makes them unique from all other Bubble Tea places, is that they give you the ability to customize your levels of ice & sugar, and other ingredients, which I love because I don't like a lot of ice in my drink. One day, I hope to get adventurous and try some of their other flavors too. I've also been to the Burnhamthorpe location in Mississauga and again I had no issues with my drink there either, which proves that their product quality is consistent no matter what location you go to.
In terms of customer service however, I like this Toronto location better as the wait times are shorter than the Mississauga shop and it's less crowded.
Pricewise, it's a little expensive but you do get what you pay for so I don't mind.
It would also be nice if they could later on introduce a snack menu like some of the other Bubble Tea places.