I've had my nails done at this salon on and off for the last 5 years and always found service very friendly. I've always found the salon very clean and the owner is very meticulous with using sterilized tools on her customers.
So one wonders why is this salon not doing a booming trade on prime real estate on Spadina just north of queen. My guess is there could be language issues with staff and customers and perhaps not enough savvy with attracting new customers via social media.
As an entrepreneurial type, I would love to see this salon thrive and do well in a very competitive market. They do fantastic manicures at very competitive prices.